A video posted on Facebook late Sunday evening shows a passenger on a United Airlines flight from Chicago to Louisville being forcibly removed from the plane before takeoff at O’Hare International Airport. The video, posted by Audra D. Bridges at 7:30 p.m. Sunday, is taken from an aisle seat on a commercial airplane that appears to be preparing to take flight. The 31-second clip shows three men wearing radio equipment and security jackets speaking with a man seated on the plane. After a few seconds, one of the men grabs the passenger, who screams, and drags him by his arms toward the front of the plane. The video ends before anything else is shown. A United spokesperson confirmed in an email Sunday night that a passenger had been taken off a flight in Chicago. "Flight 3411 from Chicago to Louisville was overbooked," the spokesperson said. "After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. "We apologize for the overbook situation. Further details on the removed customer should be directed to authorities." Bridges, a Louisville resident, gave her account of the flight Sunday night. Passengers were told at the gate that the flight was overbooked and United, offering $400 and a hotel stay, was looking for one volunteer to take another flight to Louisville at 3 p.m. Monday. Passengers were allowed to board the flight, Bridges said, and once the flight was filled those on the plane were told that four people needed to give up their seats to stand-by United employees that needed to be in Louisville on Monday for a flight. Passengers were told that the flight would not take off until the United crew had seats, Bridges said, and the offer was increased to $800, but no one volunteered. Then, she said, a manager came aboard the plane and said a computer would select four people to be taken off the flight. One couple was selected first and left the airplane, she said, before the man in the video was confronted. Bridges said the man became "very upset" and said that he was a doctor who needed to see patients at a hospital in the morning. The manager told him that security would be called if he did not leave willingly, Bridges said, and the man said he was calling his lawyer. One security official came and spoke with him, and then another security officer came when he still refused. Then, she said, a third security official came on the plane and threw the passenger against the armrest before dragging him out of the plane. The man was able to get back on the plane after initially being taken off – his face was bloody and he seemed disoriented, Bridges said, and he ran to the back of the plane. Passengers asked to get off the plane as a medical crew came on to deal with the passenger, she said, and passengers were then told to go back to the gate so that officials could "tidy up" the plane before taking off. Bridges said the man shown in the video was the only person who was forcibly removed. "Everyone was shocked and appalled," Bridges said. "There were several children on the flight as well that were very upset." The flight was delayed around two hours before it could fly to Louisville, and it arrived in Kentucky later Sunday night. No update was given to the passengers about the condition of the man forcibly removed, Bridges said. http://www.courier-journal.com/stor...d-united-flight-chicago-louisville/100274374/
Sounds like a United problem. I mean what they should have done was keep offering more money because everyone has a price. Now they are fucked.
Passengers were told at the gate that the flight was overbooked and United, offering $400 and a hotel stay, was looking for one volunteer to take another flight to Louisville at 3 p.m. Monday. Passengers were allowed to board the flight, Bridges said, and once the flight was filled those on the plane were told that four people needed to give up their seats to stand-by United employees that needed to be in Louisville on Monday for a flight. Passengers were told that the flight would not take off until the United crew had seats, Bridges said, and the offer was increased to $800, but no one volunteered. Then, she said, a manager came aboard the plane and said a computer would select four people to be taken off the flight. One couple was selected first and left the airplane, she said, before the man in the video was confronted.
They were booted for standby employees . Motherfuckers, 24 hours of someone's time is worth more than $800.
That's what so ridiculous to me. Yes were going to replace you with our own employees who were standby because they are needed for a Monday flight. Wow. Should've offered more cash and frequent flyer status. Maybe a free 1st class flight to anywhere in US regardless of cost. But capping it at $800 then resorting to force seems shortsighted and cheap.
Yep. $2,500 in United Flight vouchers is a lot nicer than the hundreds of thousands of dollars this guy will walk away with.
When I was coming back from the Nebraska-Oregon game our flight was overbooked. Delta was offering $750 in vouchers plus hotel, transportation to Omaha, and food vouchers. They needed one seat but because I was traveling with my gf, Delta was required to offer it to my gf as well. We were already planning where to go and then they called us up and were able to fix the broken seat. I was so bummed that I had to get on that flight but, for some unknown reason, they still gave us each $200 vouchers. #TeamDelta
As I said in the other thread, put the standby employees on a private jet and eat the 6000 in cost. Delta has a jet company they are really associated with and I'd assume so does United.
There should be a law where every airline must have a plane and crew readily available (think recently retired pilots and call center employees certified to be flight attendants) to run a shuttle service to about 5 airports around the country.
I've been involuntarily booted of an American flight before. They legally have to offer you a multiple of your fair, cash, depending on how long you are delayed if they boot you which is why they try to get people to take vouchers first. I got around a check for about $1200 plus a seat on a flight 12 hours later.
I'm cool with overbooking in general. If companies didn't do it the cost of a flight would just go up. If airlines want to overbook they just be ready to eat the cost it takes to remedy the situation.
I'm good with some overbooking. If they didn't all overbook they'd have empty seats on every plane so it makes sense. Problem is some carriers get too carried away with it imo I'm cheap so I wouldn't taken the $800 Hell I probably would've taken the $400
Was stuck in charlotte for 6 hours because the flight crew coming on shift got on the wrong plane. Airlines in general suck these days
Seems like the gate agents screwed up by allowing the plane to board. If you're going to offload people you need to do it at the gate. Surprised that out of an entire planeload of people there weren't 4 willing to take an $800 voucher
I'm a little confused about him boarding after all that. Did someone else leave or did they not send the employee?